Shipping policy
Shipping Policy
Last Updated: 27th Sep 2023
Handling
Orders received will typically be dispatched within a working day, pending credit verification. In some cases, PayPal may flag certain record titles for investigation, which can delay payment processing and postage until the issue is cleared.
Packaging
We take great care in packaging your vinyl records to provide the best possible protection during transit. We add extra padding and wrapping as needed. While we make every effort to protect your vinyl records, please be aware that we cannot assume responsibility for any damage that may occur during transit. If you would like additional insurance for Australia Post to cover any potential damage or loss, please email us at info@theroyalmoody.com. Please note that there will be an extra fee for this service.
Shipping Methods - Australia Post
We utilize the Australia Post standard mailing system, which offers comprehensive coverage throughout Australia and employs carbon-neutral methods to manage emissions from operations whenever possible. If you prefer express shipping over our regular standard mailing, please send us an email at info@theroyalmoody.com to request this service. Please be aware that there will be an additional fee for express shipping.
Contact Information
If you have any questions or require further information about our shipping policy, please feel free to contact us at info@theroyalmoody.com